Free Help Desk Software and Resource Center
Nov 9th, 17:37 UTC
Bynari's Help Desk Team Places Free (GPL) Linux Solution on the Web
Dateline November 9, 1999 -- Dallas, TX; The Technical Support
Team at Bynari wishes to offer its
own Helpdesk administration system
to organizations needing a trouble ticket tracking and knowledge base system.
The developer of JCS, Zach Anthony,
licensed it under the GPL. The software exemplifies an Open Source initiative
and provides a robust back-end, with a web-enabled, platform-neutral interface.
JCS is free, modifiable, and the source code is included. A link to Anthony's
web site exists on the Help Desk download page.
"Ron Jenkins, the Director of Technology at Bynari, found and modified
this application," says Tom Adelstein, CIO. "At first we decided to distribute
it to Bynari's International Alliance. Then it occurred to us
that we should open it to the community. We sort of sat there and said
'what a concept' as we hit our foreheads with the palm of our hands."
Zach Anthony has tested and confirmed JCS on Digital's
OSF/1 3.x-4.x, Red Hat Linux 5.1, Slackware 3.x, and Solaris 2.5.1
*JCS PR 19990617 with Apache. The Bynari modified version runs on
Mandrake 6.1. Ron configured a Linux "distribution
neutral" version for Bynari. The Bynari web team made it available
on a web site
in tar.gz and rpm formats.
"We liked it because Zach has a proven track record with the product.
He made it easy to modify and scalable," says Adelstein. "We run it with
MySql and will eventually migrate it to Oracle 8i. The next phase of our
modifications includes a round of localization as our global partners begin
using it."
Bynari International specializes in Linux consulting, pay-per-incident
help desk services, systems integration and software development. Bynari
International has built a global support team by associating with existing
consultancies world-wide under a single identity. Bynari sees its association
with existing Linux consulting firms as a means to provide enterprise solutions
for global organizations.
Contact:
Bynari Inc.
2412 Program Drive Suite 108
Dallas, TX 75220 US
214-350-5772
http://www.bynari.com
info@bynari.com
contact Julie Blosser
(Submitted by of )
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