Linuxcare Advances Deployment of Linux in Internet Service Provider Market with Complete Managed Services
Jan 18th, 23:50 UTC
Raises Managed Services Bar with Remote Optimization, Monitoring, System Administration, Updates, Repair
SAN FRANCISCO, January 18, 2001 -- Linuxcare, Inc., a leader in providing comprehensive professional services and solutions for Linux and open-source technologies, today unveiled the first comprehensive managed services for Linux.
These subscription-based services extend well beyond traditional monitoring and systems administration. Linuxcare Managed Services are targeted at the Internet service provider (ISP) market, so that these growing organizations can build competitive advantage by quickly deploying Linux-based, low-cost, value-added services to their end-customers.
ISPs are seeing increased customer demand for Linux- and open-source-based solutions that provide better availability, price/performance and ROI than proprietary operating systems. With all its advantages, open-source software presents challenges because it's new and constantly evolving. Linuxcare's new offering enables ISPs to deliver compelling, differentiated services on open-source software to their end customers. In contrast with point solutions, Linuxcare Managed Services include optimization of Internet servers, systems management, proactive remote monitoring, remote software updates and repairs across all major distributions of Linux.
"Linuxcare's services and expertise have helped to maximize the reliability and performance of our Linux servers," said Lori DeMatteis, product line director, hosting services, Digital Island. "Now, Digital Island is able to offer the same service levels agreements for Linux that we have traditionally offered to our customers on Solaris systems."
Through Linuxcare Managed Services, ISPs can pass on the profound savings of open-source technology to their customers, while assuring 24x7x365 security, platform availability and management services. In addition, Linuxcare Managed Services provide subscribers with:
Increased revenue and margins per square foot
Faster time to provision, deploy, monitor, and repair systems
Recurring revenue through high-value services
Increased customer retention, since the ISP provides more than just bandwidth
Resource-efficient, low-risk entry into the dynamic Linux market space
Scalability to meet growing customer demand
"As a leader in enterprise management tools that reduce system management cost, improve operational efficiency, and decrease server downtime, we recognize the value that Linuxcare's enhanced solutions can offer to service providers and the Linux user community," said Lee Johns, director of marketing, Enterprise Management, Compaq Industry Standard Server Group. "Linuxcare can now take advantage of Compaq's recently released Linux Management Agents as part of their remote support offerings."
About Linuxcare Managed Services For a monthly subscription fee, based on the number of servers deployed, Linuxcare Managed Services provide customers with a total provisioning and management program for open-source software that can be seamlessly integrated into their current services. Built by Linuxcare's unparalleled open-source software and management experts, Linuxcare Managed Services are set up by the Linuxcare provisioning team and managed and operated remotely from the Linuxcare Network Operations Center (NOC). The service can be fully branded by the customer or co-branded with Linuxcare.
Linuxcare Managed Services provide subscribing organizations with comprehensive offerings across five key areas:
Provisioning, including a tailored Linux distribution along with installation, configuration, optimization and tuning services
Systems Monitoring with an SLA escalation path from operations engineers to systems administrators and Linuxcare experts for the best service in the industry
Remote Systems Administration conducted from the Linuxcare NOC
Remote Software Updates tested by Linuxcare Labs to ensure that systems are current on kernel, critical server software and security patches
Repair/Reprovisioning services to automate repairs and minimize downtime
Linuxcare Managed Services also include a complete customer support program including Web-based services with access to the Linuxcare Knowledgebase and staffed support services with a one-hour response guarantee.
"Managed services are the logical next step for Linuxcare, and they have been part of our plan from day one," said Arthur F. Tyde III, Linuxcare co-founder and CEO. "We've assembled the best and brightest talent from the open-source community, and Linuxcare Managed Services can scale to make our services widely available to partners and end customers. We understand the need for more than basic managed services around Linux. Linuxcare is a full partner in mitigating customer risk so that they can quickly reap the dramatic rewards that open-source software affords."
About Linuxcare, Inc.
Linuxcare, Inc. is a leader in providing comprehensive professional services and solutions for Linux and open-source technologies. Linuxcare helps original equipment manufacturers (OEMs), independent software vendors (ISVs), Internet infrastructure vendors and Global 2000 companies maximize their success in putting Linux and open-source solutions to work. The company, with funding from Kleiner Perkins and corporate partners such as ITOCHU, Motorola, Oracle and Sun, hosts http://www.linuxcare.com, a leading technical resource for Linux and open-source solutions. Founded in 1998, Linuxcare is headquartered in San Francisco with offices around the world. The company can be reached at +1-415-354-4878.
Linuxcare is a trademark of Linuxcare, Inc. Other names used may be trademarks of their respective owners.
(Submitted by Dana Sacchetti of Applied Communications)
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