A new partnership between IBM and Alcôve for Debian GNU/Linux support services.
Apr 6th, 14:04 UTC
Confirms IBM's commitment to the provision of consulting, design, implementation, integration and training services for innovative Linux-based solutions
Debian GNU/Linux, the current market leader (27% ), is also the only major non-commercial Linux distribution. For its reinsurance, IBM Global Services has chosen Alcôve, a company reputed for its know-how in open-source software and with particular expertise in Debian GNU/Linux.
This announcement concerns the following countries and geographical zones: France, Belgium, Luxembourg, Middle East, Africa.
This partnership between IBM Global Services and Alcôve confirms IBM's commitment to the provision of consulting, design, implementation, integration and training services for innovative Linux-based solutions.
Thanks to this partnership, IBM GS /Linux Support Line can now include the Debian GNU/Linux distribution in its service offers, thereby establishing an offensive and innovative position on a rapidly expanding market.
For Alcôve, this partnership forms part of its European development plan and confirms its position as a reference in open-source software expertise.
The IBM Global Services "Linux Support Line" offer now includes Debian GNU/Linux.
Linux Support Line includes a telephone hot-line to identify subscribers' problems and to find rapid solutions. Technical support covers all aspects of software installation, operation and utilization in a Linux environment. The Linux hot-line is open during office hours and may be extended to provide a 24-hour service. Problems are handled within 2 hours and the number of calls is unlimited.
The service is available for all IBM (Netfinity, IntelliStation, ThinkPad) and non-IBM (HP, Compaq, etc.) configurations.
The price of Linux Support Line depends on the number of servers. For example, the annual subscription is FRF 14,700 for one server and FRF 58,000 for 10 servers.
Alcôve :
The French market leader in open-source software expertise, Alcôve provides services to businesses in the IT sector and to large corporate customers. It employs a team of highly qualified specialist engineers, most of whom are also involved in open-source software development.
For more information, please visit : the Alcôve Web site
IBM Global Services :
Ranked world number one in computer services, IBM Global Services achieved sales of almost USD 32.2 billion in 1999. With more than 140,000 employees in 160 countries, IBM Global Services is the fastest growing arm of the IBM group. IBM Global Services offers a full range of services from consultancy to strategic outsourcing, allying skill in the latest hightech innovations and the know-how of its 68 000 consultants throughout the world. IBM Global Services helps businesses get the most out of information technologies in the new economy.
For more information, consult : the IBM Web site
Press contacts :
Alcôve :
Anne Collet and Amélie Deguerry
PR
Tel : +33 (0)1 41 32 44 55
IBM Global Services :
Dominique Le Lann
IBM GS PR
Tel : +33 (0)1 40 77 28 87
(Submitted by anne collet of Alcôve)
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